Overview
We collect only what we need to process orders, provide support, and meet legal requirements. We do not sell or rent your personal information.
Free Shipping on Orders Above ₹500
Privacy & Data Protection
Privacy & Data Protection Policy
This policy explains how Sneh Herbal, operated by Tirthankar Tech Studio LLP, collects, uses, and protects your information when you shop with us.
Last updated: June 2026
Information We Collect
Contact, delivery, and order details.
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How We Use Information
Orders, support, and service improvements.
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Cookies Policy
Essential and preference cookies.
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Payment Security
Secure payments via Razorpay.
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Shipping & Delivery
Data shared only for fulfillment.
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Data Protection
How we safeguard your data.
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We never sell or rent your personal information. We share details only with trusted partners required to complete your order (payment and shipping).
Information We Collect
- Name, email, phone number, and shipping address
- Order history, payment status, and invoice details
- Messages you send via contact forms, email, or WhatsApp
- Basic technical data (browser, device) for security and analytics
How We Use Information
- Process and deliver orders and send order updates
- Issue tax invoices and comply with legal obligations
- Respond to customer support requests
- Improve our website and shopping experience
Cookies Policy
We use essential cookies for cart, login, and checkout. Optional analytics cookies help us understand site usage. You can control cookies in your browser settings.
Payment Security
We do not store card details on our servers. Payments are processed securely through Razorpay and other trusted gateways.
Shipping & Delivery
We share your name, address, and phone number with courier partners solely to deliver your order.
Data Protection
- HTTPS encryption for data in transit
- Limited staff access to customer data
- Monitoring for suspicious or fraudulent activity
Your Rights
You may request access, correction, or deletion of your data. Some records (e.g. invoices) must be retained for tax and legal compliance. Contact us using the details below.
Marketing Communication
With your consent, we may send offers or updates. Unsubscribe anytime via the email link or by contacting us.
Data Retention
Order and invoice records are kept as required by law. Other data is deleted or anonymized when no longer needed.
Children’s Privacy
Our store is not intended for children under 13. If you believe a child shared personal data with us, contact us to request deletion.
Changes to Policy
We may update this policy periodically. The “Last updated” date at the top reflects the latest version.
Frequently Asked Questions
Do you store payment information?
No. Card data is handled by our payment partners. We do not store full card numbers.
Can I delete my account and data?
Yes. Email us to request deletion. Order records may be retained where required by law.
Do you share my information with third parties?
Only with payment and shipping partners, and only to complete your order.
How can I unsubscribe from emails?
Use the unsubscribe link in any marketing email, or contact us directly.
Is my personal data safe with you?
We apply reasonable security measures including HTTPS and access controls.
How long do you keep my information?
As long as needed for orders, support, and legal compliance, then deleted or anonymized.
Questions About Privacy?
We're here to help with privacy requests, order questions, or security concerns.
Tirthankar Tech Studio LLP
Alwar, Rajasthan, 301001
Email: herbal.sneh@gmail.com
Phone: +91 7014744311
100% natural ingredients · Handmade with care · Cruelty free · Secure payments · Reliable delivery